Frequently Asked Questions
Will a signature be required for delivery?
Yes, an adult signature, 21 years or older, is required for the delivery of all Jefe Jewelers orders.
Do you charge for shipping?
Yes, we charge for shipping all items via FedEx.
Do you offer natural diamonds?
Yes, we do offer natural diamonds (SI, VS, and VVS).
Are your diamonds real?
Yes, all diamonds we sell are 100% real.
What type of diamonds do you offer?
We only offer two (2) types of diamonds at Jefe Jewelers, Natural Diamonds and upon your request CVD (Labs) Diamonds.
What are CVD diamonds?
CVD diamonds are Chemical Vapor Deposition, a CVD diamond is chemically identical to a naturally mined diamond. It is made of carbon atoms and natural gas just like a natural diamond. CVD diamonds are man-made diamonds. Unlike natural diamonds which take billions of years to form deep beneath the Earth’s surface, CVD diamonds are grown in labs.
In addition to the chemical compositions, the optical and physical traits of lab diamonds such as CVD diamonds and natural diamonds are the same. CVD diamonds are as hard and durable as natural diamonds and display the same brilliance and fire when cut as a gemstone. The essential difference between a lab created diamond and a mined diamond is that one is created in a lab and the other is naturally mined.
For more information about CVD Diamonds: CLICK HERE OR HERE
How are CVD Diamonds created: CLICK HERE TO WATCH VIDEO
What is diamond color?
The diamond color scale begins at D and ends at Z. The closer to D a diamond is, the more colorless it is. The closer to Z a stone is, the more body color it has. All other factors being equal, the closer to D a diamond sits on this scale, the rarer and more expensive it is.
Diamonds in the Colorless tier, D, E, and F, are completely colorless. D is an icy, clear color without a hint of yellow.
Near colorless diamonds, (G, H, I, and J grades,) are the best value in diamonds. G color is just one step down from the truly Colorless tier, so it still appears very colorless.
Diamonds in grades K-Z face up with a significant amount of yellow or brown body color. Stones in these ranges will never look colorless.
Do you offer jewelry appraisals?
Yes, we do offer in house jewelry appraisal upon request and if your jewelry is purchased through us only.
Are Jefe Jewelers authorized watch dealers?
While we are not an authorized or direct dealer for Rolex or any of the watch brands we sell, all of our watches come directly from authorized dealerships and well respected industry wholesalers.
How often should I service a watch?
To guarantee continued accuracy and waterproofness, Rolex and other brands recommends that you periodically return your watch to an Official brand retailer or Service Centre for professional servicing once every 2-3 years.
How do I know if my watch needs service?
- There is moisture inside the watch case.
- It’s not keeping accurate time.
- Some parts seem to be either loose or tight.
Are the watches you sell authentic?
All of our watches are 100% authentic and in perfect working condition. All watches come complete with box & paperwork if available. Serial numbers are on all watches. The watches are the best available in the market of second hand, vintage timepieces and modern models.
Are SI diamonds fake?
No, SI diamonds are 100% real diamonds its just refers to the clarity of a diamond
Is your website secure?
Yes, we have multiple layers of security to ensure your personal information and payment details are secure.
How can I get my jewelry insured against loss or theft?
Although we do not sell jewelry insurance through Jefe Jewelers, we recommend your home insurance or Jeweler's Mutual at www.jewelersmutual.com to insure your Jefe Jewelers fine jewelry.